HERE TO HELP
FREQUENTLY ASKED QUESTIONS
Common questions about The Gates Hotel Key West
What are the check-in and check-out times?
Check-in time is 4:00 PM, and check-out time is 11:00 AM.
Is Early Check in possible?
Yes. Early Check-in is available upon request for a small fee. Guests must contact the hotel directly for more information and availability.
Is there In-Room Dining Service?
No.
Can I do Laundry at the property?
No.
How do I pay for our Accommodation?
A deposit of one night room and tax will be taken 3 days prior to check-in time. Upon arrival, hotel accepts all major Credit Cards listed below to take payment for the accommodation. Hotel is cashless and cash is not accepted as payment for accommodations.
Do you have On-Site parking? How much is Parking?
Hotel has uncovered self-parking onsite. Parking is 15.00 per night per car.
How can I make, Change or Cancel a Room Reservation?
- Guests can make a reservation directly through our website by clicking here. Guests may also call or email the hotel directly (305) 320-0930 reservations@gateshotelkeywest.com to make a reservation.
- To change or cancel a reservation, guests can use the link in their confirmation email. If further assistance is needed, you can call or email the hotel directly for assistance. (305) 320-0930 reservations@gateshotelkeywest.com
Can I receive mail and Packages at the Hotel?
No.
Are pets welcome at the Hotel?
Pets are welcome. A pet fee of 50.00 will be charged per pet up to 50lbs.
What other Activities are there? Does the Hotel have a fitness studio?
The hotel is part of the Keys Collection which boasts 4 hotels, 8 restaurants and bars, endless on-site entertainment such as live music, and a luxurious green space for picnics and sunbathing. Hotel also has an onsite state of the art fitness center with a gorgeous view of the pool.
What forms of payment are accepted to pay for my Room?
Do you have a resort fee?
Yes, a Resort Fee of $45 plus tax per night will be collected.
The Resort Fee provides guests the following services:
- Live Music & Entertainment
- Daily Poolside Treats
- Poolside Lounge Chairs for Use
- Access to Four Swimming Pools and 7 Bars & Restaurants
- Discounted Poolside Cabana Rentals
- Lounge Chairs & Beach Umbrellas
- High-speed Internet
- Local Phone Calls
- 24 Hour On-Site Fitness Center
- 24 hour business center access
- In Room Coffee and Tea
- Onsite Concierge Services
- 2 Reusable Bottles of Path Water in room
- Use of on-site electric vehicle charging stations
- 10% Discount at our on-site Starbucks
A portion of our resort fee is collected to help support the Keys Collection’s programming, activities, events, sustainability efforts, and community outreach initiatives.
Do you have a shuttle to old town?
Yes, for $5/person round trip.
Is there an age restriction to to check-in?
One registered guest must be 21 years of age or older.