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Accessibility Statement

The Gates Hotel Key West (sometimes hereinafter referred to as “Hotel”, “we”, “us”, or “our”) is dedicated to providing exceptional service to guests of all abilities. We strive to provide online content that provides an excellent user experience for visitors of all abilities, using any type of assistive technology to access the website.

We base our website accessibility standards on the Web Content Accessibility Guidelines 2.1, level A + AA success criteria. In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through training of our personnel, engagement of experts and regular testing of our digital accessibility.

We welcome feedback

If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, we are listening. Please contact us at reservations@gateskeywest.com or call 305-320-0930 with a description of the issue you encountered and your contact information. Your experience matters to us.

The Gates Hotel Key West website may contain material from social media sites such as Facebook and Youtube, which are used to share additional content about our property, facilities, and services. These third-party sites may have accessibility issues that are beyond our control. We invite you to review further public accessibility information directly from Facebook, Youtube, Twitter and Instagram.

Accessible Features and Amenities

The Gates Hotel Key West is ADA compliant in accordance with the construction statutes of the Department of Justice 2010 ADA Standards for Accessible Design. We welcome guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs.

Property Features


Accessible public entrance 

Entrance doors width: 64-inch clearance
Ramp width: 70 inches 
Pathway width: 70 inches 
Wheelchair maneuvering clearance: 70 inches of clearance
Distance from parking: 80 feet from ADA parking to lobby 


Accessible route from the public entrance to the registration area

Distance: 5 feet
Pathway width: 70 inches 
Wheelchair maneuvering clearance: 70 inches x 100 inches 


Accessible route to elevator

Distance to elevators from entrance: 60 feet
Pathway width: 100 inches (route from main entrance to elevator 100-inch width. Route through side door 32-inch to 60-inch width)
Distance to elevators from registration desk: 65 feet

Accessible elevators 

Elevators measurements: 50 inches x 70 inches
Width of the elevator doors: 36 inches 
Wheelchair maneuvering clearance: 36 inches through door, 50 inches x 70 inches inside elevator
Accessible route from parking area to the main entrance
Distance to hotel entrance: 80 feet from ADA parking to lobby 
Distance to front desk: 85 feet
Pathway width: 70 inches 
Pathway inclination: 1 inch per foot, 4.76 degrees
Wheelchair maneuvering clearance: 70 inches 


Accessible parking (valet only)

Distance to front desk: 15 feet
Pathway width: 70 inches
Ramp width: 70 inches 
Pathway inclination: 1 inch per foot, 4.76 degrees
Wheelchair maneuvering clearance: 70 inches 

 
Registration desk

Desk height: 42 inches
Desk width: 24 inches 
Wheelchair maneuvering clearance: 80 inches x 150 inches clearance in front of desk area
Guests who are unable to use the registration desk will be personally attended by staff 


Accessible concierge desk

Desk height: 31 inches 
Desk width: 100 inches 
Desk is wheelchair accessible 
Wheelchair maneuvering clearance: 80 inches x 100 inches clearance


Accessible public restroom 

Door width: 34 inches 
Toilet height: 17 inches 
Toilet has grab bars 
Stall size: 60 inches x 90 inches 
Stall maneuvering clearance: 60 inches x 90 inches
Sink height: 34 inches with clearance and plumbing is wrapped with insulation
Height of the mirror: 41 inches  
Lavatory controls are accessible 
Wheelchair maneuvering clearance: 90 inches x 90 inches 


Accessible Food & Beverage Outlets: Rum Row Bar & Lounge and The Blind Pig 

Distance to public entrance: 20 feet
Pathway width: 48 inches 
Distance to elevators: 50 feet 
Distance to bathrooms: 10 feet 
Restaurant entrance door width: 48 inches 
Table heights: 18 inches with toe clearance 
Wheelchair maneuvering clearance: 60 inches 

Accessible event space (the Sunset Green). 

Accessible route to event space from the public entrance and accessible rooms.


Business Center 

Distance to public entrance: 50 feet 
Pathway width: 64 inches through double door 
Distance to elevators: 10 feet 
Distance to bathrooms: 50 feet 
Restaurant entrance door width: 48 inches 
Table heights: 18 inches with toe clearance
Computer desk height: 42 inches  
Computer desk width: 42 inches 
Wheelchair maneuvering clearance: 60 inches 


Gym 

Distance to public entrance: 250 feet (inside 24 North pool area) 
Pathway width: 70 inches 
Distance to elevators:  250 feet (inside 24 North pool area) 
Distance to bathrooms: 250 feet (inside 24 North pool area) 
Wheelchair maneuvering clearance: 60 inches 


Pool

Distance to public entrance: 20 feet 
Pathway width: 48 inches 
Distance to elevators: 50 feet 
Distance to bathrooms: 10 feet 
Pool has chair lift
Wheelchair maneuvering clearance: 60 inches 

Accessible emergency exit.  

Accessible parking.

TTY for guest use.

Visual (strobe light) alarms. 

Guest room televisions have closed captioning or closed captioning decoders are provided.

Braille signage throughout. 

Service animals are welcome at the Gates Hotel Key West.  


Accessible guest rooms

Standard King Accessible with Roll In Shower

Room size: Approximately 300 square feet
Type of key lock on guest room door: Electronic - Safelok
Visual (strobe light) alarms
Door width: 36 inches
Bed type: One king bed
Bed size: 80 inches x 72 inches
Bed height: 33 inches
Wheelchair maneuvering clearance: 60 inches
30 inches between bed and wall
Desk height: 33 ½ inches with knee and toe clearance  

Bathroom features
Door width: 42 inches
Height of toilet: 17 inches
Toilet has grab bars
Height of sink: 31 with clearance and plumbing is wrapped with insulation
Height of the mirror: 38 inches
Mirror is accessible height
Lavatory controls are accessible
Wheelchair maneuvering clearance: 60 inches
Accessible bathing feature: Roll-in shower (standard) with foldable/shower seat, grab bars and detachable hand-held spray unit.

Standard King Hearing Accessible

Room size: Approximately 300 square feet
Type of key lock on guest room door: Electronic - Safelok
Visual (strobe light) alarms
Door width: 36 inches
Bed type: One king bed
Bed size: 80 inches x 72 inches
Bed height: 33 inches
Wheelchair maneuvering clearance: 36 inches
30 inches between bed and wall
Desk height: 33 ½ inches with knee and toe clearance 

Bathroom features
Door width: 36 inches
Height of toilet: 17 inches
Toilet has grab bars
Height of sink: 31 inches with clearance and plumbing is wrapped with insulation
Height of the mirror: 38 inches
Mirror is accessible height
Lavatory controls are accessible
Wheelchair maneuvering clearance:  34 inches x 60 inches
Shower stall with grab bars

Standard Double Queen Hearing Accessible

Room size: Approximately 300 square feet
Type of key lock on guest room door: Electronic - Safelok
Visual (strobe light) alarms
Door width: 36 inches
Bed type: Two queen beds
Bed size: 80 inches x 60 inches
Bed height: 33 inches
Wheelchair maneuvering clearance: 36 inches
Clearance between beds: 33 inches
Desk height: 33 ½ inches with knee and toe clearance 

Bathroom features
Door width: 36 inches
Height of toilet: 17 inches
Toilet has grab bars
Height of sink: 31 inches with clearance and plumbing is wrapped with insulation
Height of the mirror: 38 inches
Mirror is accessible height
Lavatory controls are accessible
Wheelchair maneuvering clearance: 34 inches x 65 inches
Bathtub with grab bars

Accessible route from public entrance and registration area to accessible rooms.

From a digitally accessible website to complete descriptions of all onsite amenities and features, we wish to provide a positive experience from start to finish. Please note that this accessibility statement applies to all content on the Gates Hotel Key West website. The hotel is not responsible for any third-party content on the website.

 

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